Customer Testimonials

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DealerRater Feb 13, 2021

Found THE car of my dreams at Mercedes-Benz of West Covina. Received top-tier professional service from all departments related to Used Car Sales. Big thanks to Key Exchange Coordinator, Amin Mistry, for the outstanding treatment from the moment I arrived until long after the sale. Huge shout out to Used Car Manager, Mitch Rabins, for fulfilling all requests of vehicle accessory fixes, exterior touch ups and full detail. This is THE place to go if you want top-class service from start to finish on your future Mercedes. Talk to Amin if you're looking for a salesman who will make ...

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DealerRater Jan 2, 2018

See Miles Frank for a trusted service adviser for your vehicle. I don't trust many people with my vehicle but Miles is someone who I can trust and understands the quirks and attention to detail of auto enthusiasts like my self and others who have recommended him to me. I used to take my previous vehicle to him and continuing with my recently purchased vehicle. I have always had a great experience taking my vehicle for routine maintenance but my most recent visit was for another reason. I purchased a CPO vehicle from an out-of-town MB dealership in Oct 2017 ...

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DealerRater Aug 24, 2015

I've been going to this dealership for 5 years now all the way from Santa Monica (32 miles away) to take my last 2 Mercedes for service with Jeremy Wang who in my opinion is the most professional and honest service manager there is. Because of this (and her great reviews) I decided to see Tina about leasing a 2015 C-Class Sport model, and after we talked she said it would be better to order it the way I wanted and that it would arrive right before my lease was up. She is one of the nicest and most professional sales managers I ...

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DealerRater Dec 10, 2014

I took my car to Mercedes Benz of West Covina with no appointment Peter yee was able to help me out with my check engine light he got it diagnose within one hour since the repair was going to take longer he got me into a loaner vehicle and call me when the vehicle was ready

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DealerRater Feb 9, 2014

Ivy Chieu is an amazing dealer. She worked hard to please us and she was calm, patient, and very friendly. She is truly a people person. This was the best experience we have ever had in purchasing a car. She does not pressure or make you feel uneasy. She hides nothing and explains everything clearly. This employee should be commended on a job extremely well done. We applaud her and celebrate Penske Mercedes of West Covina for having such an excellent dealer/employee working for them. Sincerely Alicia and Javier Herrera.

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DealerRater Jan 1, 2014

If you are looking for a Mercedes-Benz car, please go to Penske Mercedes-Benz of West Covina and ask for Teddy Dong, because he is so professional, friendly and helpful, he helped me pick the car I want and helped me got the price I want ( best price in town ) and the whole process was only 3 hrs include my trade in.

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DealerRater Dec 20, 2013

I had a great experince with my sales person and the dealership overall. I did most of the work pre-visit which made it an seamless process.

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DealerRater Dec 14, 2013

It was an amazing experience to see how the deal we were looking for became better and better! It is a dream come true!Thanks!

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DealerRater Nov 11, 2013

Steve Shaw at West Covina Penske is the best of the best. His professionalism and service exceeded our expectation. He was not pushy and was very patient with us. All the employees and other sales reps were also very friendly even the finance manager had a big smile on her face as she greeted us to finalize the paper work. Over all I give this dealership 5 stars. I would definitely recommend you purchase your car here.

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DealerRater Oct 9, 2013

Tina was great with the sale. She was a lot faster than other dealers that I have gone through in finding me the right car. Everything was straight forward. I recommend her for any Mercedes-Benz sale, or any car sale in general. The location was also great, comfortable, felt more high class than other Mercedes dealerships, and had a lot of nice cars to look at in the showroom.

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DealerRater Oct 7, 2013

Phillip provided exceptional customer service and the best deal for a new ML550. Friendly, informative and a pleasure to do business with. Will recommend friends.

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DealerRater Sep 28, 2013

I heard an add on the tv. I was interested in the smart ev. I went into this dealership. they were very very professional, listened to my request, showed me the vehicle, we wrote it up and it was done. I have recommended several persons to this dealership and Kamaal Peterson. I have kept records regarding my daily use & to date have saved over $400.00 in fuel charges. We have 34 solar panels on our roof at home which we bought (not leased) so we are very pleased with this vehicle. I have been showing my friends that I don't ...

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DealerRater Sep 26, 2013

I worked with Michel Mousaed in Sales and Danny (Finance Manager) to lease my new 2014 C250. They made the process very easy and quick. My decision was made within an hour and their service was great. They were very friendly and very detailed in explaining everything I needed to know. I will definitely be going back to them for future purchases and will definitely recommend them to my friends & family.

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DealerRater Sep 15, 2013

Steve Shaw is the man you show visit if you would like to buy a Mercedes-Benz. Knowlegable, friendly, efficient, and professional. I bought a 2014 GLK 350 from him in few hours. Daniel

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DealerRater Aug 27, 2013

My experience with Alex Velasco went very well. At first, we were just looking. Alex was very polite and did not try to push the sale. Which is one thing that turns me against making a purchase. He found my price point and showed the cars in my range. This saved time. Once we made a selection, he was very informative. Seemed to know alot about all aspects of the car. The financing went very well. Overall, it was a great experience. I would highly recommend Alex and this dealership. Good work Alex! Tom & Sandy Marquez/Upland CA.

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DealerRater Aug 22, 2013

I wouldn't ever sit down and take the time to write these three simple letters W-O-W about just anybody. These guys at Beverly Hills dealerships are just jaded and stuck up jerks whereas this was an experience you'd never call anything but efficient, effective, productive and super pleasant! I really mean it! No overselling, no bull...THIS IS THE ONLY DEALERSHIP I WILL BuY FROM NOW ON! LOUIS YOU ARE A ROCK STAR AT WHAT YOU DO! THANKS FROM THE BOTTOM OF MY HEART!

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DealerRater Aug 17, 2013

I realize in this modern-day dealership services are usually followed up with electronic surveys; however, when service is truly exceptional, I believe it should be followed up with exceptional praise and recognition. I am so very pleased with Craig Tom as my service advisor. I had the great fortune of being aligned with him upon my first visit and subsequent visits to Mercedes Benz of West Covina. Craig takes the time to listen attentively to my needs and concerns each time I visit, and, better yet, even before I arrive. When we discussed the best way to contact one another, ...

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DealerRater May 4, 2013

Tina helped my find the car I was looking for and thanks to her I had an excellent car shopping experience! I had been to mercedes of ontario, and riverside dealers and received such poor service I was almost deterred from buying the Mercedes I wanted and nearly settled for a dodge (who by the way are also have horrible sales people!). I decided to give Mercedes of West Covina a try and met Tina who was helpful, personable, and an excellent sales person! I honestly could not have asked better customer service. My bf and I are looking forward ...

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DealerRater Oct 17, 2012

Hello: I purchased my first Mercedes-Benz (1999 C280) in May 2000 from Paul Blackburn. Since I had that car until August of this year, I dealt with many service people over the years (Carlos Alatorre, Mike Daniels, Jim Lynch, Brian Wing). Hope I didn't forget anyone. All were friendly, efficient and accommodating. No exception when I purchased my 2013 C350 from Tina Barela. Ted Cheu handled my financing. Both were friendly, efficient, knowledgeable and accommodating. I would not hesitate recommending Penske Mercedes-Benz, Tina and Ted. Brian Wing also took excellent care of me - and my 1999 C280. I told Brian not to ...

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DealerRater Aug 28, 2012

Tina is a very professional and courteous sales manager. She won me over from Fletcher Jones with whom I had prior appointment. I am glad that I had her help me buy my new ML 350.

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DealerRater Aug 23, 2012

This was my 3rd car that I purchased from Penske MB and every time my sales associate Tina went above and beyond to get me the best value. I would definitely recommend this dealership and Tina to my friends and associates.

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DealerRater Jul 18, 2012

Tina and Penske Mercedes was very easy to work with. She gave me the best price. No haggle needed. Very professional and great communication. Would definitely work with her again.

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DealerRater Jul 10, 2012

Tina was freindly, active listener. Understood what I wanted. Provided great product and product information. Tina antiscipate my after sales need and welcomed me to return for instruct tion on operating features that are new to me. Thank you Tina. Thank you! Tina is a professional woman . I like her as Sale Associate.

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DealerRater Apr 26, 2012

My best experience with any dealership, very good customer service, Tina Barela was very knowledgeable, informative, and made you feel very comfortable thru the whole process and even made follow up calls to ensure we were very satisfied. We truly were and I would recommend this dealer to all. Good Jod Penske.

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DealerRater Mar 2, 2012

I did all my research online before buying my first Mercedes (GLK350) here. When I found the one I wanted in their online inventory, I requested more information through their website. Jim responded quickly with all the information I needed. For me, this dealer is not the closest one to me, but using DealerRater was very helpful in deciding to make the visit. I'm very glad I did because I met with Tina at the dealer and the experience was completely comfortable, friendly, and efficient. This is the way car sales should be! I will definitely use this dealer ...

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DealerRater Feb 15, 2012

This is my first Mercedes experience and Tina made it great! I shopped 5-10 dealers in person and over the phone. Tina was definitely the easiest and the most straight forward to deal with. Because of her exceptional customer service, I finally decided to go to Penske to get the car. She came in on her day off to take care of me. If you are thinking about getting a Mercedes, go see Tina and she will close the deal you want!

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DealerRater Jan 31, 2012

I gave Penske Mercedes an excellent rating because in visiting two other dealers, Penske dealership supercedes the other two. I was very impressed with the sales person, Tina Berela. She was very knowledgeable, friendly and professional. I have purchased all my Mercedes from Penske and I will continue to do so because of their high quality of service!

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DealerRater Jan 16, 2012

Tina Barela was super nice and super friendly. She helped me a lot to get the deal I want and what I can afford. I would recommend her and the this dealer to my friends and family.

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DealerRater Jan 8, 2012

I would like to thank you for your leadership since without it my experience this week at the above referenced dealership would most assuredly not have been possible. I know that employees act in accordance with the way they are expected to from their management team(s) and as such you have two (2) employees worthy of your recognition because they exemplify what Mercedes Benz is all about. Phil Carreon, Service Manager and Tina Barela, Sales Associate - are amazing for different situations but the same core principal values. I'll be brief.... Tina has sold my husband and I 3 cars ...

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DealerRater Jan 7, 2012

Chas at the parts dept., was exceptional. He took care of a problem to my complete satisfaction. Chas turned a negative into a positive experience. I've been going to Penske for ten years and have come to expect this great service.

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DealerRater Jan 2, 2012

Tina was extremely helpful, down to earth and I would recommend her to anyone... She made the whole purchase very easy and went the extra mile!

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DealerRater Dec 29, 2011

I never would have believed an internet generated transaction would be so thorough and efficient as it had been while working with Tina and Stacey. I had all the details ironed out, the process was speedy, and my car is just how I wanted it without the hassle. Even after purchase, Tina and Stacey continued to provide great service by going through all of my car's capabilities and ran through them with me; further, making sure I knew how to operate all of the functions in my new car by demonstration. If you want to go to someone who ...

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DealerRater Dec 29, 2011

Buying a car should be exciting and fun and not stressful or tedious. Tina Barela definitely made my first Mercedes buying experience pleasant, and she facilitated every aspect of my transaction. I spotted her name on dealerrater and sent her an email request for a straightforward quote. Her email responses were immediate, and she was extremely receptive in person as well. I really appreciated her no pressure sales methods and walked away with a smile on my face knowing that I got a great deal. I would definitely recommend Tina at Penske to any people interested in a Mercedes.

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DealerRater Dec 23, 2011

I recently purchased a brand new 2012 ML350 Mercedes Benz. I’ve been driving Mercedes for years and never thought of going to Penske due to the bad reviews I’ve heard about their service center. I purchase all my cars near the beach and have always had a good experience sales and service. I have a good friend who recently leased a car from Tina and told me to check her out and to give Penske a chance. Since I live so close I thought why not. With that said, Tina probably has the best customer service I’ve ever ...

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DealerRater Dec 23, 2011

I had the pleasure of working with Fadi Hijazi. From the moment I submitted a request for more information on the internet, Fadi was there to answer all the questions I had. I never felt pressured or made to feel rushed. Fadi was completely honest with me and answered every question I had. My schedule is pretty bad and Fadi even came in on his day off to take care of some paper work because that was the only day I could make it. In short Fadi is an awesome sales guy and made my experience better than I could ...

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DealerRater Dec 21, 2011

This review is for my experience with the sales department. I just recently purchased a new 2012 C class, and my experience couldn't have been better. Fadi, my salesman, was upfront with the pricing right away, with no gimmicks or strings attached. He's very patient, and is always willing to negotiate a fair price. This is my 3rd Mercedes purchased from Penske through Fadi, and if you're strongly considering getting a good deal and excellent service, I would highly recommend you start by asking for Fadi.

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DealerRater Dec 8, 2011

Just bought my first Mercedes C250 Sport Sedan from Penske. Thanks to Tina Barela, the entire process was quick and smooth! I got a great deal from Tina who was very friendly and professional. I highly recommend Tina to anyone who's looking for a new Mercedes.

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DealerRater Nov 30, 2011

Tina is very responsive in emails and getting back to me on pricing and information about the vehicle (even after her work hours). She gave me a great deal on the 2012 C250 sport sedan and even took a step further to look for more incentives offered by MB. I got out of there in less than 2 hrs with all documents signed. The process was the fastest ever compare to the previous buying experiences from other dealers (this is the seventh car that I've got). The key thing that I want to stress again is her responsiveness on all communication. ...

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DealerRater Nov 8, 2011

I must say my visit to Penske Mercedes was a great. Tina Barela was not only very friendly but a great help. I will be referring all the friends and family to Tina.

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DealerRater Nov 6, 2011

We had a good experience at Penske Mercedes-Benz of West Covina. We initially contacted Jim Lynch who coordinated with Joe to put us in touch with Tina Barela. We worked with her on the purchase of a new vehicle. She was personable, professional, and answered all of our questions. We plan to refer family and friends to her. We are very happy with our new car and the experience we had at this dealership.

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DealerRater Nov 4, 2011

This is my second car Mercedes-Benz with Penske dealership The most confortable office and professional sales dealership to worked with.Thanks to Tina Barela

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DealerRater Oct 27, 2011

David Truong was very helpful in that he took the time to show us the various vehicles and options available. He wasn't pushy and gave us time to consider and think about the purchase. When it was time for price negotiation, Fadi was very straight forward; he gave me his best haggle free pricing. I bought the car because it was such a great price that he gave me there's no point in further negotiation. When it was time to pick up the vehicle, Stacie had all the finance paperwork in order and we came in to look ...

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DealerRater Oct 12, 2011

I had a fantastic experience at Penske Mercedes after being mistreated at Keyes Mercedes. The GM here is fantastic and my salesman, Steve Shaw, was a gem. Customer service is so important and I truly felt that from everyone I came in contact with there. This was the first time I actually enjoyed buying a new car. Do yourself a favor and make the trek if you don't live in the area. You won't regret it.

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DealerRater Oct 6, 2011

Louis (VIP Manager) and Sophia (Assistant) were very professional, friendly, and thorough. They made my car purchase experience so nice. Sophia showed me everything about the car and Louis and the credit department worked quickly and did everything they could think of for my husband and I. We are very happy with the dealership and my awesome new Mercedez!

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DealerRater Sep 28, 2011

Just cannot get any beter then Tina Barela, Fadi Hijazi,Desiree Torres and Marcus. Waht a staff, honest,completely helpful. I recommend this dealer to all my friends and clients.

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DealerRater Aug 22, 2011

After getting frustrated and treated like a dumb girl at the dealership in Van Nuys I went to Penske. I made my deal via email and phne with Tina Barela. She was fantastic. Gave me a better deal than any other deal, and I had shopped 4-5 dealers. I drove down today and had them value my current car and traded it in as well because they gave me a good price on it as well. Total of 2 hours and I have my new car. I highly recommend Penske and Tina Barela specifically. She gets down to the brass tax ...

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DealerRater Aug 10, 2011

Tina and Jim, are outstanding. They made our experience with a auto dealer the best ever. Tina, went beyond the extra mile. Thank You Steven & Mercedes Castro

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DealerRater Jun 28, 2011

Gave us a nothing but awesome deal for our daughter's car. They pulled a lot of strings to get us the deal we wanted. Nothing but praise for these guys.

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DealerRater Jun 25, 2011

This dealership has very professional yet friendly sales staff. The facility is immaculate and the layout is very well presented. They have Great inventory of any selection you choose. I would definitely recommend this dealership to anyone who is looking to buy a car and in fact I have already sent a few people there. They have definitely earned my business and I will be returning in future to do more business with them.

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DealerRater Jun 24, 2011

I'm very happy that I choose West Covina dealerchip, because they have a friendly staff and price of the cars are reasonable. I will recomend this place to my friends specially to Tina Barela.

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DealerRater Jun 23, 2011

I highly recommend my friends to come to Penske Mercedes-Benz of West Covina. Tina Barela made our car purchase(GLK350)a very rewarding experience. She is very friendly, honest and straight forward throughout the whole purchasing process. Her great personality should be rewarded as the "Model" salesperson in Penske Mercedes-Benz of West Covina.

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DealerRater Jun 19, 2011

I had a wonderful experience at Penske Mercedes. Steve McDonald was very professional, kind and explained my options thoroughly. I came in a total of three visits before I made a final decision and he was very patient with me while it took a long time for me to make up my mind on which vehicle I wanted to get. He explained things so well to the point I learned some things about the car industry and the knowledge I've gained will be of benefit for my future. It was a wonderful experience and I highly suggest that the ...

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DealerRater Jun 11, 2011

Dear Penske, you have a wonderful salesperson in Tina Barela. You should be very proud of her and the master customer service skills she has. Tina treated me and my family with respect and dignity. I am very happy with my GL550 and will highly recommend Tina and Penske for all our future cars!

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DealerRater Jun 11, 2011

I bought a C300 Sports from Tina Barela a week ago. I consider this experience one of the best if not the best car buying experience I have had ever. Tina is straightforward and efficient, but more than that she is also very friendly and warmth. There was no pressure whatsoever, she quoted me a price and told me to come back after I left to look at another dealer and another manufacturer. I came back to her the same day and said we have a deal. I certainly will tell me friends and relatives who desires a Benz to ...

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DealerRater Jun 9, 2011

I worked with salesperson Tina Barela from start to finish. She expedited me leasing two vehicles in the most efficient, seamless manner. I have had a Mercedes automobile since 1979 but I have never met a salesperson with the efficiency and warmth of Tina. When my lease has expired on both cars I will surely returnn to Penske because of the royal treatment I received from Tina Barela.

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DealerRater Jun 7, 2011

I had a lease for a 2008 C300 that was expiring and Stacey Huynh contacted me early to discuss my options for getting a new lease for a 2011 C300. Because of her persistence and good rapport, I am now driving a white 2011 C300. She's wonderful and straightforward. She is an asset to Penske and the Mercedes Benz organization.

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DealerRater Jun 6, 2011

Stacey Huynh made this the best car buying experience I have ever had. She was professional, courteous, sincere, and a pleasure to deal with. Lisa Molino in finance was prepared and explained everything perfectly. My new 2012 CLS550 was delivered in immaculate condition. Joe Mehenna the General Manager took time to persoally thank me for my new purchase and offered his help if I ever required it. Well done Penske Mercedes-Benz.

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DealerRater Jun 5, 2011

This dealer facility was great and their sales Danny Cheng is friendly, knowledgable and attentive. I will be recommending him to my friends and family.

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DealerRater Jun 5, 2011

I live 5 mins from House of Imports in Buena Park yet I always drive 45 mins to Penske Mercedes for all our vehicle service needs. Why? Because my service advisor Jeremy Wang has been great for many years. Responsive, curteous, candid, and most importantly, trustworthy. My family has 4 mercedes vehicles that he has serviced over the last 6 years. Not one complaint. If you don't have a service advisor you trust yet, I highly recommend Jeremy.

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DealerRater Jun 5, 2011

I have worked with Tina Barela on two separate purchases, I was referred to Tina by my son who purchased a car from Tina and had a great experience. The transaction was as effortless as a auto purchase can be which is saying a lot and Tina was professional courteous and knowledgable. I would highly recommend purchasing a car from her if you're in the market for a Mercedes Benz. Hector La Marque

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DealerRater Jun 5, 2011

The best car buying experience I've ever had! I have highly recommended this dealership based on its extraordinary customer service to my family and friends already. The employee at this dealership who I enjoyed working with is Ted Cheu, the Finance Manager. He explained all financing options clearly and also provided great suggestions/recommendations. Went above and beyond!

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DealerRater Jun 4, 2011

I've bought and leased many cars, and I can say this was a most enjoyable experience.Tina Barela was efficient, honest, and most friendly.I feel I got a great car; great price; and absolutely no surprises when the papers needed to be signed.The after deal followup by Tina was outstanding.It wasn't like once you drive off, you are forgotten, and on to the next customer.Looking forward to a long relationship with Mercedes and Penske Motorcars.

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DealerRater Jun 4, 2011

Tina was great to work with, she has helped us with our last 3 leases and I just refered a friend to Tina and she did indeed purchase a new car from her, Tina is the best.

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DealerRater Jun 4, 2011

Overall experience with this dealer from sales, financing to service has been exceptional. I would highly recommend the Finance Manager Ted Cheu. He was patient, honest, professional and knowledgeable.

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DealerRater Jun 4, 2011

Excellent service from finance manager Ted Cheu! The best new car purchase experience ever! Would recommend Penske Mercedes-Benz of West Covina to all my friends and family!

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DealerRater Jun 4, 2011

The finance Manager Ted Cheu was very helpful and always did his very best to get us what we wanted. He is very honest and straight forward, he does not play games like other Mercedes dealers. I highly recommend Ted Cheu at Penske, he made the whole process easy and hassle free!

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