Shae Laird
Service is efficient, employees are courteous, knowledgeable and facility is clean. Beautiful waiting area also.
Kimberly Wright
I have been buying all my cars from the same dealership for over 23 years. I have never purchased a car from anywhere but the Mercedes dealership next to my house. When it came to finding my dream car, MB West Covina had it. I was so hesitant to drive all the way to West Covina and work with people I don't know. I called Maher Aboughaly based on other Yelp reviews. What a great find! He was so kind, professional and helpful. He made me and my mother feel so comfortable. It felt like doing business with family.I didn't buy a Mercedes so he had to study the car prior which I appreciated so much. The test drive, negotiation, trade in, financing, everything went so smoothly. I was able to drive away that day with my dream car. I even forgot my garage door opener in my trade in and he mailed it to me in a day.Honestly, it was an amazing transaction and I cannot say enough about what a positive experience I had. Best of luck to everyone there, especially Maher! Hats off and thank you for helping make a dream come true!
Ashley Fang
Thank you Zaria and Grigoryan great services! I leased a Mercedes EV, they helped me to get a good deal! They are very patient and informative, they know the EV very well and explained me the details of the car. I will refer my friends to come to them for sure. Thank you again!
Gianna B
I recently had the pleasure of working with Moustafa, who went above and beyond to make my car-buying experience a breeze. From the moment I called him on the phone, Moustafa was incredibly communicative, answering all of my questions and helping me to understand my options.What impressed me most about Moustafa was his ability to find the perfect car for me. He listened carefully to my needs and preferences, and was able to recommend a vehicle that I absolutely love a 2022 GLC43. And even after the sale was complete, Moustafa didn't stop there: he delivered the car right to my house, and even offered a detail service to my doorstep.Overall, I can't recommend Moustafa highly enough. He made the entire process of purchasing my vehicle easy and stress-free, and his commitment to customer satisfaction was truly exceptional. If you're in the market for a car, do yourself a favor and seek out Moustafa - you won't be disappointed!Warmly,Gianna
Selvakumar Kittumani
I bought my first Mercedes-Benz GLC here certified pre-owned, Roberto Quiroz was very helpful and treats me friendly. He promised to fix the small scratches and dents etc., in couple of days.The only issue I faced so far is, The car was not completely detailed when it was delivered which has lot of per hairs on floor mats, cargo, behind seats, storage bin etc., and lot of dirt underneath Cargo Tray. But the service department had my car for a week to fix some scratches, re-paint the bumpers and detail the car completely.To my surprise when I went back after five days to pick up my car, I noticed that the car was detailed to remove pet hairs from floor carpets, storage bins but one of the issue I mentioned to clean underneath cargo tray still left dirty. I was disappointed and came home without car.Roberto Quiroz from Sales team felt really bad for me visiting multiple times and he told me that he takes responsibility to get it done and deliver the car to my home and also reimburse my Uber rides. He is really helpful.I am waiting today to see if the car completely cleaned in and out or do I have to go or call them again.
Olivia Sian
My salesperson was Shawn Li - best in the game. Awesome communicator, true to his word. I was in and out with my new car in under 90 minutes.20/10 service.
Marci Smith
“Excellent, Honest, Highly Recommend LEX!”I would defiantly recommend Lex Moore sales consultant at Mercedes Benz West Covina. My experience was positive from the beginning to the end. As a female business women in a male dominated industry I look for sales people who can make a complex deal seamless and fair. I traded two cars, got the interest I wanted and the car I desired!
THOMAS DAVID
October 14, 2022 today I visited Mercedes-Benz West Covina formerly Penske Mercedes-Benz. I had taken my car to my local tire shop when the TPMS warning appeared on the instrument panel. The shop replaced all four sensors. The warning appeared again. I returned to the shop a week later. The shop replaced two of the sensors. The warning light was still on. The shop said the warning light should go off within forty-eight hours. I returned to the shop two days later. I asked for a full refund. The shop refunded me the total amount that I paid. I told the shop that I would return the sensors once the vehicle was returned. I spoke to a couple of independent garages. They all said that I would have to use Genuine Mercedes-Benz parts. The after market parts do not always work.I ordered four sensors from Chris Escobedo in the parts department. Chris was very helpful in locating the correct parts for my vehicle. I always found that Mercedes-Benz of West Covina has a large selection of parts. Competitive pricing and a courtesy staff.After thirteen years the battery in my 2009 E550 stoppped working. I shopped several places for a replacement battery Costco, AAA, auto parts stores a couple other dealers. I eliminated the auto parts stores, Costco, AAA with their pro-rata warranties that may last as long as their warranty. I knew it had to be a Genuine Mercedes-Benz Battery. I compared prices and Mercedes-Benz of West Covina gave me the best price for a new battery. There was no bargaining the price was firm. The salepelson delivered the battery to the trunk of my car verified the part number again before placing the battery in the trunk. When i returned the old battery I received a $37.00 credit from the dealership. The Parts Department is very busy and is well staff to handle the calls and customers in line. The dealership has a large inventory of Mercedes-Benz parts and if it is not in stock they will have it for you in a couple of days.
Sat Lee
Boris helped me buy a Mercedes Benz. The paperwork was a bit difficult, but he tried to help me buy a car that I like! He is very enthusiastic and fun. Everyone who comes here can contact him for supportJevin Tai also helps me with interest rate reduction, he is very friendly, enthusiastic and cheerful. Really thank you guys so much
Kimberly Wright
I have been buying all my cars from the same dealership for over 23 years. I have never purchased a car from anywhere but the Mercedes dealership next to my house. When it came to finding my dream car, MB West Covina had it. I was so hesitant to drive all the way to West Covina and work with people I don't know. I called Maher Aboughaly based on other Yelp reviews. What a great find! He was so kind, professional and helpful. He made me and my mother feel so comfortable. It felt like doing business with family.I didn't buy a Mercedes so he had to study the car prior which I appreciated so much. The test drive, negotiation, trade in, financing, everything went so smoothly. I was able to drive away that day with my dream car. I even forgot my garage door opener in my trade in and he mailed it to me in a day.Honestly, it was an amazing transaction and I cannot say enough about what a positive experience I had. Best of luck to everyone there, especially Maher! Hats off and thank you for helping make a dream come true!
Steve Lang
In my work I get to see hundreds of dealers all over the country sell and service the best they can. Quality means everything, and Mercedes of West Covina recently gave me the best level of quality and care that I can ever ask for.Because to be brutally blunt, they saved my tuchus from losing a not so small fortune.I had a 2013 Smart Fortwo Electric Drive that ended up completely dead a few months ago. Dead small battery. Dead big battery. Dead everything! It was a 3000 pound paperweight and the Smart brand has now been dead for years. I was ready to bag it and move on but George Kakish told me seven beautiful words."Let me see what I can do!"Today I have a new EV that I hope to keep for another decade. These things aren't cheap, and although I have owned over 40 Mercedes-Benzes and a not so small army of Smart cars (Google Steven Lang and Smart Fortwo), this was the one car that I really wanted to keep for the long haul.I want to personally thank George and his team for taking a complete stranger who came out of nowhere, and looking out for him. The world doesn't have enough good people in it who make a great difference. George and his crew are the Mercedes G-Class of the car business. Rare, valuable, and difficult to imitate.
Sara Nunez Bee
Because I had previously purchased vehicles at this location, I sent my sister to get hers. Moustafa Taleb was the salesperson, and our first point of contact. From the moment I called, he showed great energy, and willingness to earn our business. He went over inventory, and although the prices were a bit lower elsewhere, he made me feel certain we would get a better deal there.When my sister arrived to the dealer, Arthur Mkrtchyan, a sales manager stepped in the transaction because of a few things we were not content with. He was patient, and gave up plenty of options.Arthur went above and beyond to make our deal happen, and made me look really good for choosing them as an option.After my sister took the car, she had an issue with the tire. Again, they took care of it all. My family and I, have finally found a dealer that matches their customer service to the quality of their cars.
A Bana
Very good very helpful and very humble person I think Mercedes Benz need person like him in officeThank you
A Bana
Very good very helpful and very humble person I think Mercedes Benz need person like him in officeThank you
Kimberly Wright
I have been buying all my cars from the same dealership for over 23 years. I have never purchased a car from anywhere but the Mercedes dealership next to my house. When it came to finding my dream car, MB West Covina had it. I was so hesitant to drive all the way to West Covina and work with people I don't know. I called Maher Aboughaly based on other Yelp reviews. What a great find! He was so kind, professional and helpful. He made me and my mother feel so comfortable. It felt like doing business with family.I didn't buy a Mercedes so he had to study the car prior which I appreciated so much. The test drive, negotiation, trade in, financing, everything went so smoothly. I was able to drive away that day with my dream car. I even forgot my garage door opener in my trade in and he mailed it to me in a day.Honestly, it was an amazing transaction and I cannot say enough about what a positive experience I had. Best of luck to everyone there, especially Maher! Hats off and thank you for helping make a dream come true!
Andre Barzegar
I had a great experience with this dealership specifically my rep Kaj and Ray.Spectacular service and great deal. Absolutely recommend.
Steve Lang
In my work I get to see hundreds of dealers all over the country sell and service the best they can. Quality means everything, and Mercedes of West Covina recently gave me the best level of quality and care that I can ever ask for.Because to be brutally blunt, they saved my tuchus from losing a not so small fortune.I had a 2013 Smart Fortwo Electric Drive that ended up completely dead a few months ago. Dead small battery. Dead big battery. Dead everything! It was a 3000 pound paperweight and the Smart brand has now been dead for years. I was ready to bag it and move on but George Kakish told me seven beautiful words."Let me see what I can do!"Today I have a new EV that I hope to keep for another decade. These things aren't cheap, and although I have owned over 40 Mercedes-Benzes and a not so small army of Smart cars (Google Steven Lang and Smart Fortwo), this was the one car that I really wanted to keep for the long haul.I want to personally thank George and his team for taking a complete stranger who came out of nowhere, and looking out for him. The world doesn't have enough good people in it who make a great difference. George and his crew are the Mercedes G-Class of the car business. Rare, valuable, and difficult to imitate.
Sylvester Bell
Working with Ziara Gutierrez was such a pleasure. I felt she had my best interest in mind. I never felt pressure to make a quick decision. I was able to close the deal in1 day and had my brand new 2023 Mercedes delivered in 4 days. This was the fastest and easiest car purchase in my life.I had a very wonderful experience working with her, she went above and beyond to secure the car I was seeking to purchase.Thanks for making my experience an easy and effortless process.I will definitely seek you and your dealership out on any new present and future of purchasing another Mercedes.5 stars !